Refund and Returns Policy

Return Policy

Welcome to our Return Policy page! Before returning or exchanging any items, kindly reach out to us via email at hey@girlycomfort.store. Below, you’ll find all the details regarding our return and exchange process.

15-Day Return Policy

At Girly Comfort, we offer a 15-day return policy. This means you have 15 days from the date of receiving your item to request a return or exchange. Please review the policy thoroughly before making your purchase.

Return Shipping Fees

1. Non-Quality Returns
   If the return is for reasons unrelated to product quality, the return shipping fee is the customer’s responsibility.
2. Damaged Products
   If the item arrives damaged, we will cover the return shipping costs.
3. Rejected Packages
   A 10% fee will be deducted from your refund amount as a shipping fee for rejected packages.

Return Conditions

• Items must be returned in their original, unused condition with all accompanying accessories, documents, and hangtags intact.

Love-It-or-Leave-It Guarantee

We stand by our products with a 15-day Love-It-or-Leave-It Guarantee. If you’re not completely satisfied, return the items within 15 days for a full refund.

Promotional Returns

For items purchased during promotions, such as Buy One Get One Free, returns will be prorated across all qualifying items. Refunds may be reduced accordingly.

Processing Time

• Please allow up to 14 business days for us to process your return.
• Refunds may take 1-2 payment cycles to appear on your credit card statement.

How to Initiate a Return

1. Contact Us
   Email hey@girlycomfort.store with the following details:
   • Your order number.
   • The item(s) you wish to return.
   • The reason for return.
   • Photos of the item(s) in their original condition, including packaging and tags.
2. Proof of Purchase
   Proof of purchase is required to process your return request.
3. Return Address
   After approval, we will provide you with the return address. Do not send items to the address on the package.
4. Return Tracking Number
   Share your return tracking number with us to ensure faster processing.
5. Inspection and Refunds
   Allow 3-6 business days for inspection upon receiving the returned item(s).

Cancellations

• Orders can be canceled before shipment for a full refund.
• Once shipped, cancellations are not possible. You may initiate a return request upon receiving the product.

Exchanges

Due to processing timelines and inventory limitations, we do not generally offer exchanges. Instead, we recommend:

• Placing a new order for the desired item.
• Returning the original order for a refund.

Refunds

• Once we inspect your return, we will notify you via email.
• Approved refunds will be processed to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

1. Check Your Account
   Ensure you’ve checked your bank account for recent credits.
2. Contact Your Credit Card Provider
   Refunds may take time to post.
3. Bank Processing Delays
   Your bank may experience processing delays.
4. Still No Refund?
   Email us at hey@girlycomfort.store, and we’ll assist you.

Contact Us

For any return-related inquiries, reach out to us at hey@girlycomfort.store with your order number and request details.

We’re here to ensure your shopping experience with Girly Comfort is smooth and delightful! 💕